At Propalette, we want you to be completely satisfied with your purchase.

The following reasons are given for refunds:

Non-delivery

In rare cases, issues with your e-mail provider or mail server may prevent you from receiving a delivery e-mail from us, or the mail may end up in a spam or junk folder. In this case, we recommend that you check these folders or contact us for assistance, such as resending mail or sending to an alternate email address. Claims for non-delivery must be submitted in writing to our customer service department within 7 days of the order placement date. Otherwise, the product is considered to have been received and downloaded. If you do not contact us properly during this time period, you agree that we may

Major flaws

Despite the fact that all products are thoroughly tested prior to release, unexpected errors may occur. If we fail to correct such issues within 48 hours of the initial complaint or any other notification provided by the customer, a refund will be issued in full or, at the customer’s option, a replacement product of the same or similar value can be offered.

The product was not as described.

Such a problem should be reported to our technical support team within 30 days of the purchase date. Clear written evidence must be provided that the purchased product is not as described on the website. Complaints based solely on the customer’s erroneous expectations are not honored.
Our Technical Support Team is always eager to assist you and provide high-quality, timely support. Thank you for your inquiry.

Our policy allows for a full refund within 30 days of your purchase date. We’d like to know what went wrong and how we can improve, so if you contact us directly, please include information about the reason for your refund request.

Our payment process immediately submits the refund and makes every effort to process the refund as soon as possible. It may take up to 20 days for the refund to appear in your PayPal account, depending on your financial institution.